Governed IT automation your customers can trust.
Infrana helps MSPs and enterprise IT teams resolve Microsoft 365, identity, endpoint, and security work faster while customers keep visibility, approval control, and evidence.
42
active workflows
11
customer approvals
99.8%
verified closeouts
Active work item
Disable compromised mailbox forwarding
Context
Identity, mailbox rules, and sign-in anomaly retrieved
Plan
Remove forwarding, preserve evidence, notify customer
Policy
Medium risk: customer admin approval required
The worker can plan remediation, but execution waits for scoped approval.
Readback checks, policy result, and operator notes are captured for audit.
Stakeholder value
Clearer IT outcomes for customers, admins, and service teams.
Infrana is built for the people who live with the result of operational work: leaders who need accountability, customer admins who approve sensitive changes, and MSP teams who need repeatable delivery.
Customer executives
Better service without giving up control
See what was requested, what changed, who approved it, and whether it worked without chasing ticket updates.
Customer admins
A clearer way to approve risky work
Approve access, mailbox, device, and security changes from readable plans with risk, impact, and rollback context.
MSP operators
Scale delivery without hiding the work
Let digital workers triage, plan, and execute routine workflows while humans focus on exceptions and judgment calls.
Operating layer
One platform for governed AI work.
Requests become governed work
Infrana turns portal, email, and service desk requests into a visible path: context, plan, policy, approval, execution, and evidence.
Customers keep control
Sensitive identity, access, mailbox, and security changes wait for the right approval instead of disappearing into a technician note.
Built around real tools
Work executes through governed integrations such as Microsoft 365 and RMM/PSA systems, with tenant boundaries and role scopes intact.
Evidence customers can read
Every approved action produces plain-language closeout, readback verification, and an audit trail for operators and stakeholders.
Integrations
Governed workflows across the tools your MSP already runs.
Microsoft 365 is the first operational anchor. NinjaOne, PSA/ticketing, security tooling, and more connectors are being brought into the same policy, approval, and evidence model.
Identity, licenses, mailboxes, groups, security posture, and tenant administration.
RMM-driven device context, remediation workflows, endpoint evidence, and technician handoff.
Sync requests, decisions, evidence, and closeout with the systems operators already use.
Bring alert context, approval gates, and verified remediation into one governed workflow.
More integrations are coming.
The goal is not another dashboard. It is one governed execution layer for identity, endpoint, ticketing, security, collaboration, and customer systems.
Product proof
From request to execution, every step stays governed.
Digital workers retrieve context, propose plans, pass through policy, and execute only when scopes and approvals allow it. Humans stay focused on judgment.
Intake
Customer requests arrive through portal, email, or service desk channels.
Context
Infrana retrieves tenant, user, device, license, and prior-ticket context.
Plan
The worker explains the action, risk, expected result, and rollback path.
Approval
Customer or MSP approvers gate sensitive changes before execution.
Evidence
Readback checks and plain-language closeout prove what changed.
Platform surface
Autonomy needs controls.
Infrana connects inference, memory, workflows, policies, integrations, and people into one operating layer for enterprise work.
Legacy automation
Scripts and ticket macros move tasks, but context, policy, and accountable decisions remain scattered.
AI features bolted on
Assistants summarize work, but execution still depends on fragile handoffs and undocumented judgment.
Infrana
An AI operating platform where reasoning, memory, tools, policies, people, and evidence work together.
Use cases
Governed AI workforces for high-trust environments.
Finance
Help finance leaders reduce access risk, prove control, and keep staff moving with governed Microsoft 365 and security workflows.
Legal
Support attorneys and staff quickly while keeping permissions, mailbox changes, and collaboration controls visible and accountable.
Nonprofit
Give mission-driven teams faster support, clearer Microsoft 365 operations, and safeguards around donor, member, and staff data.
Infrana briefing
Build your governed digital workforce.
Request a briefing to map the workflows, controls, and evidence model Infrana should bring into your operation first.