Platform
The governed execution layer between customer requests and operational tools.
Infrana gives MSPs and enterprise IT teams one place to interpret requests, retrieve context, choose the right integration, request approval, execute safely, and prove the outcome.
Active work item
Disable compromised mailbox forwarding
Context
Identity, mailbox rules, and sign-in anomaly retrieved
Plan
Remove forwarding, preserve evidence, notify customer
Policy
Medium risk: customer admin approval required
The worker can plan remediation, but execution waits for scoped approval.
Readback checks, policy result, and operator notes are captured for audit.
Intake
Customer requests arrive through portal, email, or service desk channels.
Context
Infrana retrieves tenant, user, device, license, and prior-ticket context.
Plan
The worker explains the action, risk, expected result, and rollback path.
Approval
Customer or MSP approvers gate sensitive changes before execution.
Evidence
Readback checks and plain-language closeout prove what changed.
Capabilities
Built for operators, approvers, and accountable automation.
Customer-visible request status
Microsoft 365 operational depth
Approval-gated remediation
Tenant and customer boundaries
Role-aware tool execution
Evidence packs and improvement loops
Integrations
Governed workflows across the tools your MSP already runs.
Infrana connects operational work to the systems MSPs and customers already depend on, applying the same policy, approval, tenant isolation, and evidence model across each workflow.
Identity, licenses, mailboxes, groups, security posture, and tenant administration for Microsoft-first operations.
Endpoint context, RMM-driven remediation workflows, device evidence, and technician handoff patterns.
Sync requests, decisions, evidence, and closeout with the systems operators already use.
Bring alert context, approval gates, and verified remediation into one governed workflow.
More integrations are coming.
The platform is designed to extend across identity, endpoint, ticketing, security, collaboration, and customer systems without changing how approval and evidence work.
Why it works
Requests become governed work
Infrana turns portal, email, and service desk requests into a visible path: context, plan, policy, approval, execution, and evidence.
Customers keep control
Sensitive identity, access, mailbox, endpoint, and security changes respect customer approval and policy thresholds before execution.
Built around real tools
Work executes through governed integrations such as Microsoft 365 and RMM/PSA systems, with tenant boundaries and role scopes intact.
Evidence customers can read
Every approved action produces plain-language closeout, readback verification, and an audit trail for operators and stakeholders.
Infrana briefing
Build your governed digital workforce.
Request a briefing to map the workflows, controls, and evidence model Infrana should bring into your operation first.