Infrana briefing
Map the first customer-visible workflows Infrana should improve.
Share your service model, tools, and pain areas. We will identify the first Microsoft 365, endpoint, ticketing, or security workflows that should be automated, approval-gated, or made more transparent for customers.
Active work item
Disable compromised mailbox forwarding
Context
Identity, mailbox rules, and sign-in anomaly retrieved
Plan
Remove forwarding, preserve evidence, notify customer
Policy
Medium risk: customer admin approval required
Governance gate
The worker can plan remediation, but execution waits for scoped approval.
Evidence pack
Readback checks, policy result, and operator notes are captured for audit.