Built for leaders and customer admins
Approvers see the risk, impact, policy threshold, rollback context, and expected result before sensitive work proceeds.
For customers
Governed agentic IT operations for your organization.
Infrana helps businesses resolve Microsoft 365, identity, endpoint, and security work faster while keeping approvals, status, and evidence visible to the people accountable for the outcome.
Customer-visible request status and plain-language approvals
Approval-gated remediation for sensitive access, mailbox, endpoint, and security changes
Verified closeout evidence leaders and admins can understand
Active work item
Disable compromised mailbox forwarding
Context
Identity, mailbox rules, and sign-in anomaly retrieved
Plan
Remove forwarding, preserve evidence, notify customer
Policy
Medium risk: customer admin approval required
Governance gate
The worker can plan remediation, but execution waits for scoped approval.
Evidence pack
Readback checks, policy result, and operator notes are captured for audit.
Faster work without silent changes
Digital workers can retrieve context and propose plans, while customer authority gates actions that cross defined thresholds.
Evidence after every approved outcome
Readback verification and plain-language closeout keep the operational record useful after the ticket is done.
Shared control plane
Requests, reasoning, policy, execution, and proof stay connected.
Whether Infrana is used directly or delivered through an MSP partner, every workflow follows the same governed path from intake to verified closeout.
1
Intake
Customer requests arrive through portal, email, or service desk channels.
2
Context
Infrana retrieves tenant, user, device, license, and prior-ticket context.
3
Plan
The worker explains the action, risk, expected result, and rollback path.
4
Approval
Customer or MSP approvers gate sensitive changes before execution.
5
Evidence
Readback checks and plain-language closeout prove what changed.
Integrations
Governed workflows across the tools your MSP already runs.
Infrana connects operational work to the systems organizations and MSPs already depend on, applying the same policy, approval, tenant isolation, and evidence model across each direct or partner-delivered workflow.
Microsoft-first operations
Identity, licenses, mailboxes, groups, security posture, and tenant administration for Microsoft-first operations.
Endpoint operations
Endpoint context, RMM-driven remediation workflows, device evidence, and technician handoff patterns.
Service records
Sync requests, decisions, evidence, and closeout with the systems operators already use.
Security workflows
Bring alert context, approval gates, and verified remediation into one governed workflow.
More integrations are coming.
The platform is designed to extend across identity, endpoint, ticketing, security, collaboration, and customer systems without changing how approval and evidence work.
Infrana briefing
Map the first workflows Infrana should govern.
Request a briefing to choose the direct customer or MSP partner path, then identify the controls, integrations, and evidence model to start with.