Layer onto the service stack
Use Infrana as the agentic service layer across Microsoft 365, PSA/ITSM, RMM, and security workflows.
For MSPs
A tenanted agentic control plane for modern service providers.
Infrana gives MSPs a partner delivery model for client-facing governed automation: multi-tenant workflows, PSA/ITSM context, approval routing, operator exception queues, and evidence customers can trust.
Client-specific policy, approval, and evidence patterns
PSA/ITSM/RMM layering without replacing the systems operators already use
Repeatable agentic service delivery without flattening tenant boundaries
Active work item
Disable compromised mailbox forwarding
Context
Identity, mailbox rules, and sign-in anomaly retrieved
Plan
Remove forwarding, preserve evidence, notify customer
Policy
Medium risk: customer admin approval required
Governance gate
The worker can plan remediation, but execution waits for scoped approval.
Evidence pack
Readback checks, policy result, and operator notes are captured for audit.
Run a governed operator surface
MSP teams see active requests, approvals, blockers, execution status, and exceptions in one control plane.
Keep every client tenant distinct
Client-specific policy thresholds, role scopes, and evidence records preserve trust as automation scales.
Shared control plane
Requests, reasoning, policy, execution, and proof stay connected.
Whether Infrana is used directly or delivered through an MSP partner, every workflow follows the same governed path from intake to verified closeout.
1
Intake
Customer requests arrive through portal, email, or service desk channels.
2
Context
Infrana retrieves tenant, user, device, license, and prior-ticket context.
3
Plan
The worker explains the action, risk, expected result, and rollback path.
4
Approval
Customer or MSP approvers gate sensitive changes before execution.
5
Evidence
Readback checks and plain-language closeout prove what changed.
Integrations
Governed workflows across the tools your MSP already runs.
Infrana connects operational work to the systems organizations and MSPs already depend on, applying the same policy, approval, tenant isolation, and evidence model across each direct or partner-delivered workflow.
Microsoft-first operations
Identity, licenses, mailboxes, groups, security posture, and tenant administration for Microsoft-first operations.
Endpoint operations
Endpoint context, RMM-driven remediation workflows, device evidence, and technician handoff patterns.
Service records
Sync requests, decisions, evidence, and closeout with the systems operators already use.
Security workflows
Bring alert context, approval gates, and verified remediation into one governed workflow.
More integrations are coming.
The platform is designed to extend across identity, endpoint, ticketing, security, collaboration, and customer systems without changing how approval and evidence work.
Infrana briefing
Map the first workflows Infrana should govern.
Request a briefing to choose the direct customer or MSP partner path, then identify the controls, integrations, and evidence model to start with.